Retainers: Video 2 of 2

Retainers: Video 2 of 2

  1. Expressing with clients the appropriate way they should contact you (ie. Email and phone, not text message).
  2. Using retainer letters not just to express rates, but to tell the client what their responsibility is for the entire process.
  3. Sometimes you have to modify the engagement letter based upon who the client is.

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